It all starts with our clients and their customers.
We fuse together, the right people with the right brand, to achieve the bottom-line results businesses demand.
Our passionate, brand-loyal customer service representatives, also known as Elite Brand Ambassadors — provide stellar, outsourced customer service 24 hours a day, 365 days a year.
We work remotely throughout North America, interconnected by our state-of-the-art service-delivery technology, enabling us to bring the best talent to our clients’ brands, eliminating any geographic hurdles.
We only recruit professionals who are passionate, not just about delivering exceptional service, but living and breathing the brands they serve.
By matching the talent with the brand, we cultivate and ignite consumers’ love for the brands we serve.
The benefits of the home-based service model are compelling.
It ensures operational stability from 24/7 time zone coverage and redundancy to disaster recovery.
We can scale quickly to meet any demand.
We have the capability to seamlessly scale up or down, as needs change due to seasonal call volume, marketing campaigns, or in the event of an outage or natural disaster. Our scalability and proven performance will help maximize operational efficiency and profitability for your brand, regardless of the event or season.
Keeping security front of mind, VIPdesk continuously implements new and improved security measures, to ensure your data is safe.
We leverage a PCI, scalable, virtual platform utilizing state-of-the-art technology that lets our team deliver flexible, high-touch service effectively and productively from anywhere in the U.S. anytime, anywhere.
OUR PEOPLE LIVING YOUR BRAND
Our team of Elite Brand Ambassadors spans the nation and is comprised of people with amazing talents, a passion for service and a love for your brand.
An authentic and memorable customer experience can only be delivered by individuals who are passionate about the brands they serve. Our team is comprised of professionals who share the same passion as the customers they assist.
ACROSS THE MILES AND AROUND THE CLOCK
Our team works remotely throughout the U.S. and is available to provide dedicated service 24 hours a day, 365 days a year.
We have a rigorous talent selection model. Only 3% of those who pass our comprehensive screening are invited to join our team. Of those 3%, all have direct extensive service experience, many are bilingual, and many have college or advanced degrees.
The virtual model allows us to tap top-tier talent across the U.S. without being limited to a specific region. These highly-trained professionals are connected by state-of-the-art service delivery technology, enabling us to bring the best talent to our clients’ brands, eliminating any geographic hurdles.
We have a deep and sincere understanding of our clients’ industries and stay actively engaged in industry associations and events.
With our cross-industry acumen, we’re able to anticipate our clients needs and help them respond to quickly evolving industry trends. Our agility in adapting to these kinds of business-specific shifts is just one reason our clients count on VIPdesk to ensure customer loyalty and retention.
Our industry affiliations include:
- American Bankers Association (ABA)
- American Hotel & Lodging Association (AH&LA)
- Association (AH&LA)
- American Teleservices Association (ATA)
- International Air Transport Association (IATA)
- International Concierge & Lifestyle Management Association (ICLMA)
- Loyalty 360
- Luxury Board
- National Concierge Association (NCA)
- National Retail Federation (NRF)
- Society for Consumer Affairs Professionals (SOCAP)
- Telework Coalition (ATA)
- Word of Mouth Marketing Association (WOMMA)
Members of the VIPdesk Connect team often speak at and participate in events including: Card Forum, eTail, Internet Retailer, Loyalty Expo, Luxury Interactive, and the WOMMA Summit. In addition, our experts have also been tapped by industry publications including 1to1 Publications, Financial Times, Customer Relationship Management, Hotels Management, Hotel & Motel Management, Loyalty Management, Wise Marketer and more.
Staying true to our core values has earned us numerous awards and national recognition.
More importantly, we are most proud of the simple fact that our clients continue to depend on us, even as their needs chance and expand. We are both proud and humbled that customers and industry alike have recognized our commitment to service excellence.
We are laser focused on delivering exceptional results to our clients.
We continuously work to raise the bar and extend our capabilities, services and technologies through a growing network of leading edge vendors. It’s all about working with the best to deliver the best to you and your customers.