VIPdesk Partners with Owletcare to Deliver All Aspects of Customer Service 

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VIPdesk Partners with Owletcare to Deliver All Aspects of Customer Service

VIPdesk is excited to partner with Owletcare to implement a state-of-the-art Customer Service solution which will serve as a true extension of the unique values and culture of Owletcare 

VIPdesk will be assisting with providing high-touch inbound contact volume handling via phone, email, SMS and Chat at every stage of the customer journey with the objective of improving the overall customer experience, streamline the current support process and introduce technologies which will allow state of the art customer engagement channels while reducing handle time and eliminating unnecessary volume.   

The backbone of the tailor-made solution will be a carefully selected team of passionate baby-product-experts capable of delivering memorable customer experiences via the customer’s channels of choice.  

VIPdesk is powered by a state of the art, omnichannel capable platform provided by BrightPattern and Zendesk. 

“With a team comprised of many parents and a Mom myself, I couldn’t be more honored to have our organization support Owlet with their growth.  Owlet’s smart technology gives parents peace of mind and we look forward to assisting their parent customers.” – Sally Hurley, CEO, VIPdesk  

Owletcare

Owletcare – A Company that Cares 

Owlet Baby Care Inc. develops and manufactures products that track babies breathing and heart rate. Currently, Owlet offers the Smart Sock, Baby Cam and scheduled for later in 2019 the Pregnancy Band.  

The company’s monitoring product sends alerts to the base station when babies stop breathing while sleeping. Its monitor is compatible with iOS and Android devices and can be viewed through their respective Apps.  

The company serves many customers online. Owlet Baby Care Inc. was founded in 2012 and is based in Lehi, Utah. 

In 2013, the founders began to work on in-home infant pulse oximeters. Don’t know what that means? We didn’t either, but now we know the importance of them!  

 

Fast forward to 2019 where the company has excelled in the technology for new parent’s space and won 3 innovation awards at CES 

“We want this product to be as impactful as the car seat when it was introduced in 1975.” – Owlet Co-Founder, Kurt Workman 

To find out more about Owletcare, please visit www.Owletcare.com   

VIPdesk, more than just Customer Service  

More than outsourced customer service, our award-winning customer experience, and business process outsourcing (BPO) solutions are designed to enhance our customers’ brand experiences across all touch-points. Our award-winning suite of multi-channel customer care services includes, Customer Service (via inbound phone, email, chat, SMS/MMS, and VIP Touches), Social Media Management, Back Office Support, and Customer Experience Consulting. 

VIPdesk is also on a mission to elevate the human interaction experience with its team members and all its partners. Our company has long been following the principles of a B-Corp and we are currently in the very final process of getting awarded. 

  

As a B-Corp we balance purpose and profit considering the impact of our decisions on our workers, customers, suppliers, community, and the environment. With the right investments for our team members (Brand Ambassadors), meaningful recognition and performance-based incentives, we have demonstrated that our Brand Ambassadors will passionately deliver an authentic, branded, high-touch and unparalleled customer experience resulting in measurable improvements in the Customer Experience.  

We are so confident in our approach that we guarantee a positive impact on your NPS! 

VIPdesk Connect

To find out more about VIPdesk, please visit www.vipdeskconnect.com 

Find us on Twitter and Instagram @VIPdeskConnect 

 

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