“Do unto others, as you would have them do unto you” Ah, the golden rule, engrained in many, practiced by….some.
The Golden Rule, or ethic of reciprocity is an ethical code, or morality, that spans many generations and can be found in some form in almost every ethical tradition. It’s the one rule that most parents teach their children. Since this code, or concept, exists throughout hundreds of cultures – you’d think it would be practiced by everyone at home and on the job. I believe that most of us know what the right thing to do and say is, but executing it is the difficult part.
I think we can agree that doing the right thing isn’t always easy. People tend to act and react based on their emotions and often do not think before they talk – or do. I know I am guilty of this from time to time, but it is one of the many things I constantly strive for, in my personal life and at work. Since this post is of a corporate nature – let’s stick to business. Treating your customers how you would like to be treated, is a sure-fire way to build sold, trustworthy relationships – and treating your customers right will, more often than not, enable everything else to take care of itself.
In business, many companies come up with a core set of values, or core values. These values are often well thought out from business executives and in companies where communication is key – these values are instilled and practiced throughout the company.
Here our ours:
We provide talented and amazing people the opportunity to live the brands they love – so that we can create raving fans for admired brands.
We take our values very seriously; they influence virtually everything we do. Our values make us a better company, and help attract talented team members who deliver amazing service for our clients.
Through clear and honest communications, both internally as well as with our clients, we work hard to share knowledge and information in a way that allows us to be the most successful partner and employer.
Becoming an integral part of our clients marketing platform, daily communication and consistent information sharing is a critical part of our client relationship. Starting with a very straight forward deal structure and cost model; we work with our clients to make sure we are coordinated throughout each and every single step of our partnership.
Commitment to our clients, their customers and to our team members is the backbone of our value proposition. We are passionate about delivering outstanding customer experiences—We do this by striving to always be helpful and by providing suggestions or alternatives. We know this is an integral part of providing great service to one another, our clients and customers.
Through visionary innovation and questioning the status quo, we are constantly improving. We do this to stay in tune with the ever-changing customer experience environment. Our clients’ customers are interested, more than ever, in communicating with their favorite brands, through a variety of channels. Whether they choose phone, email, chat, or social media VIPdesk is committed to providing the very latest technologies to enable customers to conveniently interact with the brands we serve.
DELIVER AMAZING EXPERIENCES
We deliver amazing experiences with (internal and external) customers at every touchpoint through positive interactions. To us, creating a better experience means not only living up to commitments, but going above and beyond and always striving to be the best. It means asking ourselves how we can differentiate ourselves and make a lasting impression with each and every interaction.
HIRE ELITE BRAND AMBASSADORS
Talent has no limits. Our team allows us to stand out above the rest; that’s why we are constantly on the lookout to attract, develop and retain A-players matched exclusively to our clients’ needs. The uncompromised quest for finding the best people for each client program has led VIPdesk to broaden its distributed team. By having virtual teams, dedicated to each client, in place, we bring the best talent to our clients’ brands, eliminating any geographic hurdles.
I am proud to say that our core values are ingrained and practiced by every member of our team. I believe the same goes for companies like Zappos and Google.
Zappo’s #1 core value is to “Deliver WOW Through Service”
Google’s #1 core value ( or 1st of 10 things they know to be true) is: “Focus on the user and all else will follow”
When developing (or re-developing) a company’s goals and values, it is important to be very, very clear about what the company is all about and what it stands for – and although every company is different, each one should have the same end-goal in mind – the customer.
Building Relationships: It is critical for companies to think about relationships in business. Oftentimes, we are only focused on tasks, transactions or deals. Relationships are nurtured over time and consist of many transactions – each of which is critical to the relationship. In addition to nurturing the company-client relationship, it is also crucial to build successful relationships with suppliers, management, staff and even competitors.
Here are some ways that you can help build those relationships and practice the golden rule:
Listening – Like you, everyone wants to be heard; therefore, really listening is essential in business. By doing so, you will gain respect – and ultimately, have a better understanding of what their needs are. Additionally, you will most likely be listened to when it’s your turn, as listening often compels others to listen if they’re listened to.
Communication – Being respectful, polite and genuinely concerned with others is vital. It is also important to feel out the other person and see how they communicate. It will be greatly beneficial to communicate with them in the way they desire being communicated to. As you get to know them better, you can adjust your communication style (tone, style, etc.) to match their preferences.
Internal clients: Yes, everyone in your company is your client – and ultimately, these clients should be your first priority. If you make them your first priority, you will be successful. Well treated internal clients will take care of external clients, ultimately keeping them as loyal customers.
Existing Clients – Your existing clients are the reason you’re in business. Be sure to put your existing external clients first – before prospects. If you do, you will have happy, loyal customers who will rave about you which will, in turn, generate referrals – the most cost effective and genuine way to generate business.
By practicing the golden rule – and reading, understanding and practicing the core values of your business – you will be successful.
To put this all into perspective, I’ll leave you with this quote from Mark Cuban, the co-founder HDNet and owner of the Dallas Mavericks: “Treat your customers like they own you, because they do.”