General Information

Do you hire new team members from all 50 states?

VIPdesk Connect currently hires in the following 17 states:  AZ, CO, FL, GA, IL, IN, MD, NC, NJ, NM, NV, OH, TN, TX, UT, VA, and WI. We are not able to hire new team members for employment in other states. In addition, we are not able to hire new team members in US territories including Puerto Rico, the US Virgin Islands, American Samoa and Guam.

Do you hire team members residing outside of the United States?

We are not currently able to consider applicants who reside outside of the United States with the limited exception of some provinces in Canada. Those openings for Canadian residents will be explicitly outlined in the Job Description.

Are there any further residency restrictions for employment?

Yes, due to client requirements, some positions are limited to specific states. Any residency restriction will be listed in the position description. Applicants not current residents of those states will not be able to apply for the opening.

Do you offer flexible scheduling?

We offer a part-time Flex scheduling option for some of our positions and is a great option for those seeking maximum flexibility in part-time employment. Flex work means you have the flexibility to work when you want to meet your needs. Your commitment involves 18+ hours per week of availability during Flex hours. Part-time Flex hours are generally available in the evenings and on weekends.

Are Flex part-time team members guaranteed hours?

Transparency is one of our core values, and we want to be sure you understand that if Flex team members request hours when the majority of others are requesting hours, or when call volume projections are low, they may not be scheduled to work. If we have more team members than we need for a given time, not all team members will be scheduled for those hours. Our Workforce Management Team communicates when we have the greatest need in the upcoming weeks. By requesting hours in those time periods, Flex team members may increase the likelihood of being scheduled for more hours. In general, we have a greater need for weekend hours.

Remote (Virtual) Office Requirements

Are the remote (virtual) office requirements applicable to U.S and Canadian team members?

Yes, the following Remote-Office Requirements are applicable to all positions at VIPdesk Connect located in the U.S. and Canada.

What are the remote (virtual) office set-up requirements for team members?

Remote team members working from their secure home offices are required to have a separate room used exclusively as a home office. The home office should have locks on the door to ensure data security. The home office must provide a silent environment conducive for receiving business calls.

What are the computer system and other technology requirements?

VIPdesk Connect has specific requirements to ensure our systems function effectively, security standards are met, and our team delivers the best customer experience. The Technology Team will conduct an audit to ensure the requirements are in place. The following are required to be in place:

System and Office Requirements to be provided by the team member:

    • Noise-free, distraction-free home office in a separate room with a door that locks.
    • File cabinet or desk drawer with lock
    • Cross-cut shredder
    • Internet Access
      • Minimum 5 Mbps download without packet loss or delay
      • Minimum 2.5 Mbps upload without packet loss or delay
      • DSL, Cable, or Fiber only.
        • Dial-up, satellite, and wireless connections are NOT permitted.
    • Internet connection must be a wired connection to your computer (wireless not permitted).
    • Sound card with speakers or USB speakers
    • Anti-Virus Software, Anti-Spyware, & Firewall – current and regularly updated required
    • USB headset that meets VIPdesk Connect requirements (see below)
      • Gaming, wireless, Bluetooth headsets are not permitted
    • Home office computer that meets the following requirements

Operating System (one of the following):

  • Windows 10 (64-bit)
  • Windows 8 (64-bit)
  • Windows 7 (64-bit)
  • 32-bit version of Windows is not permitted
  • Mac OS X Yosemite (10.10.x)
  • Mac OS X El Capitan (10.11.x)
  • Not all positions accept Mac

Memory (RAM)

  • 4 GB RAM or higher

Processor (CPU)

  • 2.0 GHz or higher For Windows 10
  • 1.5 GHz or higher for Windows 7, Windows 8, Mac OS

Monitor

  • 15 inches or larger
  • Minimum resolution: 1024×768
  • NOTE: Dual Monitors strongly recommended

Ports

  • Minimum 1 available USB
  • Ethernet

Webcam

  • Internal or USB

VoIP USB Headset Requirements:

  • Headset packaging/instructions must state that product is made for using VoIP or Skype.
    • Gaming – headsets are not acceptable.
  • Must be a wired connection to your computer. Wireless connections are NOT permitted.
  • The headset must be a USB headset.
  • Headsets that plug into a headphone/mic jack or portable devices (3.5mm plug) are NOT acceptable.
  • Headset packaging must state that it has a noise-canceling microphone.

 

Netbooks, Chromebooks, iPads, and other tablets do not meet the requirements.

What are the Internet connectivity requirements?

Internet Access:

  • Minimum 5 Mbps download and 2.5 Mbps upload without packet loss or delay—DSL or Cable only.
  • Dial-up, satellite, and wireless connections are NOT permitted.

Home-based team members are free to choose their own Internet Service Providers (ISP). VIPdesk Connect does require that an ISP provides consistent “up” time. Unfortunately, dial-up, satellite, and wireless connections do not meet our requirements.

Are Mac computers supported for all positions at VIPdesk Connect?

Not all of our clients’ systems, programs, and databases are set up to accommodate Macs. Please see details for each position.

What if my computer does not meet your requirements?

You may choose to make changes to your computer, but VIPdesk Connect does not reimburse any applicant or team member for home office equipment including but not limited to PC, RAM, routers, or software.

What if my Internet service does not meet your requirements?

If your connection does not meet our minimum requirements,  you may contact your Internet Service Provider (ISP) for assistance making changes to your subscription level and correcting quality issues with your service. Should you make changes to your service, VIPdesk Connect does not reimburse applicants or team members for home office requirements including Internet service.

Application Process

What is the policy on Application Fraud & Misrepresentation?

Employment Portal user accounts are established for one person only and should not be shared with another person. This policy also applies to the establishment and use of any accounts required and requested in the application process for additional assessments.

Further, VIPdesk Connect requires applicants for employment to be honest in the application process when representing their credential and other qualifications. Misleading, falsification or misrepresentation of an applicant’s skills, experience and/or academic credentials may results in disqualification. False or misleading representation in order to meet a position qualification may result in disqualification.

When applying for employment at VIPdesk Connect, an applicant certifies that all information provided on in the course of applying for employment is truthful, complete and accurate. Please note that if any information provided is false, untruthful, or misleading, the application may be disqualified.

How do I apply for employment with VIPdesk Connect?

Before applying with us, we encourage you to browse our site to learn more about who we are, what we do, our values, culture and the people who make up the VIPdesk Connect team.

If you would like to join the VIPdesk Connect, visit our homepage VIPdeskConnect.com and click on Careers, Apply Now to begin the application process. Please do not submit resumes by direct mail or email as they will not be considered. Only resumes received through our online system will be accepted. You will need a valid email account to apply.

You may use a PC or Mac for the application process.

Can I apply for jobs over the telephone?

No. To be considered for a position, you must apply online.

Does the application process involve any assessments?

Depending on the positions, assessments may be required. These assessments help our recruiters find the most qualified applicants. Remember, we are searching for the ideal combination of experience, skills, and education applicable to the position.

I submitted my resume. Why haven't I heard back from VIPdesk Connect?

The application and resume review process can take several weeks when we are actively recruiting. If your skills and experience appear to match an open position, a recruiter may contact you. Due to the high volume of resumes we receive and process, we cannot personally contact each person who submits a resume for consideration. If you are not selected, your resume will remain in our database and is available for you to apply to other open positions. You are welcome to return to our website anytime to view other opportunities.

How can I talk to someone about my resume and job interest?

If we find a good match to the VIPdesk Connect requirements and qualifications after you have submitted your resume and completed any questionnaires and assessments, you will be contacted by the recruiting team and invited to a phone screening. At that time we will be more than happy to discuss your resume and job interest. While we would like to speak to everyone that has an interest in working at VIPdesk Connect, the volume of resumes does not allow us to perform this courtesy.

Account / Profile

Can I apply for more than one position?

Of course. You may apply for more than one position as available. Be sure to read each job description paying attention to the residency and availability requirements.

Can I apply to the same position more than once?

We welcome applications for the same position after a period of at least six months from the date of the original application.

Do I need more than one account/profile in the Employment Recruiting Portal?

You only need to create and use one account for your applications. We ask that you not create duplicate accounts.

Can I make a change to my account once I have completed it, or do I have to complete a new one?

You may make changes to your contact information at any time by simply signing into your account with your user id and password and saving your change(s). However, you will not be able to make any change to any assessments or questionnaires once you have submitted your responses.

I forgot my User ID/Password - what can I do?

If you cannot recall your User ID, click on the HELP – I forgot my user id on the sign in page. You will be prompted to enter the email address you used for registration. An e-mail with instructions for resetting your password and signing into your account will be sent. If you do not receive this email, check your junk mail folder.

How do I add VIPdesk Connect to my safe sender's list?

Yahoo!

You will need to set up a filter to redirect emails from VIPdesk Connect into your inbox:

  1. Open your mailbox and click on “Mail Options” (upper right hand corner)
  2. Select Filters
  3. Click the “Add” link on the filters page
  4. Update the “From Header€ rule with the following two pieces of information: “contains” and “@VIPdeskConnect.com”
  5. Click the “Choose Folder” pull-down menu and select €œInbox€
  6. Pick the “Add Filter” button

Hotmail

Add “VIPdeskConnect.com” to the Windows Live Hotmail Safe senders list. To prevent Hotmail from banning important messages from the VIPdesk Connect Employment Recruiting Portal:

  1. Select Options/ More Options from the Windows Live Hotmail toolbar (or just Options if you use Windows Live Hotmail classic)
  2. Follow the Safe and blocked senders link under Junk e-mail
  3. Click Safe senders
  4. Type €œVIPdeskConnect.com€ in the Sender or domain to mark as safe: entry field
  5. Click Add to list

Gmail

To make sure email gets delivered to your inbox, please do the following steps:

  1. In Gmail, click the €œCreate a Filter€ link which is found next to the search box.
  2. In the From: field, enter the email the domain names @VIPdeskConnect.com to whitelist VIPdesk Connect.
  3. Click Next and select €œNever Send it to Spam.€
I don't seem to be receiving email messages from VIPdesk Connect. What might be the problem?

Your email program may be filtering out messages as Junk Mail/Spam. Be sure to include VIPdesk Connect on your safe sender’s list.

If you do not see an email from VIPdesk Connect in your inbox, due to this filtering by your ISP, the email may be mistakenly being sent to your spam folder. Please open your spam folder and search for email from VIPdesk Connect. Once you find the message, open it and mark it as “not spam.”

Training

How is training conducted? Where is training held?

As VIPdesk Connect hires remote Brand Ambassadors–our name for customer care representatives–who work from virtual, secure home offices. The training is delivered in a virtual classroom and is led by a trainer. Team members receive instruction and course content through the Internet (voice and video) from their own home offices. The virtual training is live and interactive.

How do you create a positive, engaging environment during virtual training?

To foster engagement and provide the best learning environment, web cameras are used throughout training.

Is training paid?

Absolutely! As an employee of VIPdesk Connect, training is paid.

Can I attend training while away from my secure, remote office?

Training must be attended and completed in a team member€’s secure, noise- and distraction-free home office on a pre-approved remote computer system.

Are there any attendance requirements for training?

Yes. We require 100% attendance at training for the full duration. Training ranges from 2-3 weeks and is intensive. New team members are trained together in a group virtual classroom. The virtual training is live and interactive. Active participation is required. VIPdesk Connect is not able to schedule time to make-up any missed information. We are not able to provide individualized instruction for missed time.

Where do I attend training?

Training is done in a virtual classroom and must be attended and completed in your secure, noise- and distraction-free remote office. You must use your certified home-office computer connected to the Internet. It is critical that your office is a noise-free environment as background noise of any kind is not permitted.

Other Requirements

Does VIPdesk Connect have any requirements for credit and background checks?

Yes, VIPdesk Connect requires all U.S.-based candidates to successfully pass a a criminal background check; some positions may also require successfully passing a credit check. Note: Submitting your information for a credit check for employment purposes does not impact your FICO score.

Address

908 King Street, Suite 400W
Alexandria VA 22314

Phone

Phone: 844-874-3472