Call Center 2.0 – The Next Generation Caylin White Modern call centers today are not only not in brick and mortar centers, but they handle more interactions than just calls. So, what is the [...]
Thankful Teams Mean Thankful Customers Caylin White It’s that time of year that everyone reflects on what they are thankful for. It’s refreshing to take a moment and be grateful for all that [...]
People like People, Not Brands: A Customer Service PSA Caylin White It is a volatile time. Let’s face it, we are living in a time when you must work to be happy. It’s not all doom and gloom [...]